Privacy Policy

Introduction

This Privacy Policy describes how Simple AI Flow, LLC ("Simple AI Flow," "we," "us," or "our") collects, uses, stores, and protects your personal information when you use our services, including our website, software applications, SMS messaging services, AI agent communications, voice services, and any other services we provide (collectively, the "Services").

Simple AI Flow provides software-as-a-service (SAAS) solutions powered by artificial intelligence and automation technology to help businesses grow through marketing automation, customer relationship management, SMS and email marketing, AI-powered customer service agents, and integrated communication tools.

By using our Services, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

Personal Contact Information

When you register for our Services or express interest in our offerings, we collect:

• Full name and business name
• Email address
• Phone number (including mobile phone numbers for SMS and voice communications)
• Mailing address and billing address
• Company information and industry
• Job title and role
• Website URL and social media profiles

Financial and Billing Information

When purchasing our Services, we collect:

• Credit card numbers and billing addresses
• Payment processing information
• Transaction history and invoice records
• Subscription and plan details

Note: We use secure third-party payment processors (including Stripe at www.stripe.com) to handle payment information. We do not store complete credit card numbers on our servers. Please review Stripe's privacy policy at https://stripe.com/privacy for information on how they handle your payment data.

Usage and Technical Data

We automatically collect when you use our Services:

• IP addresses and device identifiers
• Browser type, version, and operating system
• Pages visited, features used, and time spent
• Login times and session duration
• Error logs and diagnostic information
• Call detail records (CDRs) for phone services
• SMS delivery reports and engagement metrics
• Email open rates and click-through data
• AI agent interaction logs and conversation data

AI Agent and Communication Data

When you interact with our AI agents or use our communication services:

• Voice recordings and call transcripts (where applicable and with consent)
• SMS and text message content and metadata
• Email content and attachments you send through our platform
• Chat conversations with AI agents
• Call logs, duration, and call quality metrics
• Communication preferences and patterns
• Response patterns and engagement data
• AI training data derived from interactions (anonymized)

Customer and Lead Data

Data you upload or create in our CRM and marketing automation tools:

• Customer contact lists and lead information
• Communication history and notes
• Marketing campaign data and analytics
• Custom fields and tags you create
• Appointment and calendar information
• Sales pipeline and deal information

Analytics Information

We collect analytics data through cookies, web beacons, and similar technologies:

• Website navigational information (pages viewed, links clicked)
• Referral sources and campaign tracking data
• Device and screen resolution information
• Geographic location data (city/region level)
• Time zone and language preferences

Third-Party Analytics: We use Google Analytics and other analytics services. Google's advertising cookies enable personalized advertising. You may opt out of personalized advertising by visiting Google Ads Settings or www.aboutads.info.

3. How We Use Your Information

General Service Provision

We use your information to:

• Provide, maintain, and improve our SAAS platform and Services
• Process payments and manage subscriptions
• Deliver customer support and technical assistance
• Ensure security and prevent fraud
• Comply with legal obligations and regulations
• Enforce our Terms & Conditions and policies
• Resolve disputes and troubleshoot problems

Phone Number and SMS Usage

AI and Machine Learning

We use your data to improve our AI agents and automation:

• Train and improve AI response accuracy and relevance
• Personalize AI agent interactions based on your preferences
• Optimize automation workflows and campaign performance
• Analyze communication patterns to improve service delivery
• Develop new AI-powered features and capabilities

Marketing Communications

With your consent, we use your contact information for:

• Email marketing campaigns and newsletters
• SMS marketing and promotional messages
• Phone calls for sales and business development
• Targeted advertising and retargeting campaigns
• Product announcements and feature updates
• Webinar invitations and educational content
• Customer success stories and case studies

Analytics and Business Operations

We use aggregated and anonymized data to:

• Analyze platform usage and user behavior
• Generate business intelligence and reporting
• Optimize platform performance and reliability
• Conduct market research and competitive analysis
• Improve our products, services, and customer experience

4. SMS and Phone Communication Compliance

A2P (Application-to-Person) Messaging Compliance

Our SMS services use Application-to-Person (A2P) messaging technology that complies with:

• 10DLC (10-Digit Long Code) Registration: We register all messaging campaigns with The Campaign Registry (TCR) and mobile carriers
• Carrier Filtering Standards: Our messages comply with carrier spam filtering and delivery requirements
• Industry Best Practices: We follow CTIA (Cellular Telecommunications Industry Association) messaging guidelines
• Campaign Registration: Each messaging use case is properly registered and approved with carriers
• Throughput Limits: We adhere to carrier-imposed message throughput and volume limits
• Content Standards: Messages comply with carrier content policies and prohibited content guidelines

SMS Service Providers and Infrastructure

We use the following trusted third-party providers for SMS and communication services:

• Twilio - Primary SMS delivery and voice communication platform (www.twilio.com)
• GoHighLevel - Marketing automation and CRM platform with integrated messaging (www.gohighlevel.com)
• Major U.S. Wireless Carriers - AT&T, T-Mobile, Verizon, and other carriers for message delivery
• The Campaign Registry (TCR) - 10DLC campaign registration and compliance verification

These providers may have access to your phone number and message data solely for the purpose of delivering Services. They are contractually obligated to protect your information and comply with applicable privacy laws.

Carrier Requirements and Limitations

Important information about SMS delivery:

• Carrier Dependency: Message delivery depends on your wireless carrier and network availability
• Service Availability: SMS services may not be available in all geographic areas or with all carriers
• Delivery Delays: Message delivery may be delayed due to network congestion or carrier issues
• Undelivered Messages: We are not responsible for messages that fail to deliver due to carrier limitations, network issues, or incorrect phone numbers
• Carrier Filtering: Messages may be filtered or blocked by carriers based on their spam detection systems
• International Messaging: International SMS may have additional restrictions and higher costs

Voice Communication Services

When using our phone and voice services:

• Call Recording: Calls may be recorded for quality assurance, training, and compliance purposes. You will be notified when calls are recorded
• AI Agent Calls: Our AI agents may initiate or receive calls on your behalf for customer engagement and support
• Calling Rates: Standard calling rates from your phone service provider may apply
• Call Quality: Call quality depends on network conditions and connection quality
• Emergency Services: Our voice services are not a replacement for traditional phone service and may not support emergency 911 calls

Compliance Auditing and Monitoring

We maintain compliance through:

• Regular audits of messaging campaigns and consent records
• Monitoring of opt-out requests and processing times
• Review of message content for compliance with regulations
• Training of staff on TCPA and telecommunications compliance
• Updates to policies as regulations change

5. Information Sharing and Disclosure

Service Providers and Business Partners

We share information with trusted third-party service providers who assist us with business operations:

SMS and Communication Services:

• Twilio - SMS messaging, voice calling, and phone number provisioning
• GoHighLevel - CRM, marketing automation, and integrated communication platform
• Telecommunications Carriers - AT&T, T-Mobile, Verizon, and other carriers for message and call delivery

Payment Processing:

• Stripe - Payment processing and billing management
• Other payment processors as needed for specific services

Technology and Infrastructure:

• Cloud hosting and data storage providers
• Content delivery networks (CDNs)
• Database management services
• Backup and disaster recovery services

Analytics and Marketing:

• Google Analytics - Website analytics and user behavior tracking
• Email delivery services for transactional and marketing emails
• Advertising platforms (Google Ads, Facebook Ads, etc.)
• Social media management tools

AI and Machine Learning:

• AI model training and optimization services
• Natural language processing providers
• Speech recognition and transcription services

Customer Support:

• Help desk and ticketing systems
• Live chat and messaging platforms
• Knowledge base and documentation tools

All service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable privacy laws and regulations.

Business Transfers and Corporate Changes

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transition, your information may be transferred to the acquiring entity. The successor company will be bound by this Privacy Policy until amended, and you will be notified of any changes.

Legal Requirements and Protection

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Respond to subpoenas, warrants, or other legal demands
• Protect our rights, property, and safety or that of our users
• Investigate and prevent fraud, security breaches, or illegal activities
• Enforce our Terms & Conditions and policies
• Cooperate with law enforcement agencies
• Protect against legal liability

Marketing Partners (With Your Consent)

With your explicit consent, we may share limited contact information with:

• Co-branded service partners for joint offerings
• Marketing partners for collaborative campaigns
• Industry event organizers for webinars and conferences
• Strategic business partners for complementary services

We will never sell or rent your personal information to third parties for their independent marketing purposes.

Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot be used to identify you:

• Industry benchmarks and statistics
• Platform usage trends and analytics
• Market research and insights
• Public reports and case studies

Your Customers' Data

When you use our Services to communicate with your customers:

• You remain the data controller for your customers' information
• We act as a data processor on your behalf
• You are responsible for obtaining proper consent from your customers
• You must comply with applicable privacy laws (GDPR, CCPA, etc.)
• We will not use your customers' data for our own marketing purposes

6. Data Security and Protection

Security Measures

We implement comprehensive security measures to protect your information:

Technical Security:

• Encryption: Data is encrypted in transit